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Work Experience
Project Manager of Installs at Milsoft Utility Solutions
May 2019 - Present
- Coordinate planning and execution for multiple (50-120) simultaneous customer-facing projects to deploy enterprise software and services supporting the Sales, Services, Installs, and Support teams.
- Accountable for project progress, communicating with partners and stakeholders, and intervening when projects or deadlines are in jeopardy while maintaining respectful relationships in difficult and stressful situations.
- Focus on continual process improvement by evaluating tool improvements and partnering with cross-functional teams to optimize outcomes and drive the adoption of new processes. Use data analytics in spreadsheets and databases to drive business decisions. Additionally, use queries from CRM to build reports to provide actionable data to project teams and management.
- Communicate project milestones, risks, and goals to the broader cross-functional team to drive consensus and properly implement decisions.
- Facilitate healthy discussions and coordination among operational stakeholders across Milsoft to manage all existing project resources effectively.
- Manage Milsoft’s cross-functional operational efforts and advocate for our Vendor Partners, working with development, QA, Sales, Marketing, Installs, Services, Support, Training, and Administration to ensure the smooth rollout of changes.
- Manage dynamic and growing requirements with limited guidance and high ambiguity, prioritize competing needs with sound reasoning and creative solutions, and seamlessly shift between strategic and tactical environments.
Software Upgrade Coordinator at Milsoft Utility Solutions
February 2016 - November 2022
- Principal author for several significant revisions of the Milsoft Hardware & Software Requirements document, which communicates critical information about the requirements for running Milsoft’s software. The self-initiated project involved seeking input from IT, Development, QA, Support, Installs, Administration, Legal, and Project Management and putting the findings into a cohesive and readable document.
- Managed upgrade and installation schedules for 3-5 technicians for daily tasks and coordinated with several hundred Enterprise customers for their upgrades. Responsible for answering procedural questions about the upgrade, communicating and negotiating dates and times, and troubleshooting issues that arose.
- Implemented a self-scheduling portal for customers to pick dates for installation or upgrade. I evaluated multiple vendors and selected Acuity Scheduling as the most cost-effective platform. After the initial account setup, worked independently to establish integrations into Google Calendar, IFTTT, the support website, and Smartsheet. Created simple bots and webhooks to add notifications to Google Chat and Discord channels for internal awareness of the installers’ schedule.
- Led project to eliminate plain-text credentials stored in the company CRM and transition all credentials into 1Password. The project involved coordinating multiple internal teams, driving consensus, and achieving management’s goals.
SSVF Veteran Specialist at West Central Texas Council of Governments
December 2015 - February 2016
- Provided case management to low-income veterans who were homeless or at risk of homelessness.
- Verified veteran status and income for all applicants to determine eligibility for services.
- Assisted veterans with obtaining housing, including helping to provide rental and utility assistance.
- Made referrals to other agencies and programs that could further assist veterans in crisis.
- Software Tester at WaveCreste
April 2013 - October 2015
April 2013 - October 2015
- Collaborated with a diverse, international team of developers and testers to create testing scenarios for new AT&T software, using high-level design documents to simulate scenarios.
- Tracked and fixed code defects utilizing various defect-tracking programs.
- Acted as subject matter expert and presented details of upcoming projects to the testing support and team.
- HR Development & Credentialing Coordinator at Betty Hardwick Center
August 2012 - February 2013
August 2012 - February 2013
- Implemented process improvements, created a faster way for employees to sign up for training, and assisted with errors that users encountered.
- Conducted training classes, such as American Red Cross CPR/First Aid, Prevention and Management of Aggressive Behavior, Customer Service, Diversity and Inclusion, Driver’s Training, and Sexual Harassment Training for employees.
- Facilitated the new employee orientation process, including first-day paperwork, tours of facilities, onboarding process, and coordination of training offered by other instructors.
- Credentialed employees and verified educational and licensure credentials for all job applicants.
- Processed all job applications, forwarding applicants to the appropriate hiring supervisor.
- IDD Service Coordinator at Betty Hardwick Center
January 2011 - July 2012
January 2011 - July 2012
- Provided information regarding housing options to adults with IDD who resided at the Abilene State Supported Living Center and their family members, support teams, and legal guardians.
Public Safety Dispatcher at City of Abilene
September 2006 - January 2011
- Calmly answered emergency and non-emergency phone calls and used computer-aided dispatch software, phone, and radio communication to send police, fire, and medical assistance to individuals in need under extreme time pressure in chaotic circumstances.
- Led classroom instruction and on-the-job training for new hires and designed and provided refresher training for current employees