Project Manager of Installs at Milsoft Utility Solutions
February 2016 - Present

  • Originally hired as a software upgrade coordinator, but was promoted to my current position in May 2019 given my excellent job performance and demonstrated skills.
  • Create, execute and oversee project plans for the deployment of software sold to customers using GANTT charts, sprint and release tracking and Responsible, Accountable, Consulted and Informed (RACI) matrices. As needed, work with vendors, other project managers, customers and other stakeholders to complete projects on time.
  • Oversee special internal improvement initiatives and manage installer technicians’ scheduled software upgrades, migrations and other reports for existing customers.
  • Collaborate on special projects as assigned, including migrating sensitive credentials to a password management program, creating and updating content on the support website, implementing and managing the self-scheduling portal, creating needed customer-facing documents, principal author for the major rewrite of the Hardware and Software Requirements document, which communicates technical requirements for all Milsoft products, and more.
  • Administrator for multiple company tools, including Smartsheet, ShareFile, Acuity Scheduling and more.

SSVF Veteran Specialist at West Central Texas Council of Governments
​December 2015 - February 2016

  • Provided case management to low-income veterans who are homeless, or at risk of homelessness.
  • Verified veteran status and income for all applicants to determine eligibility for services.
  • Assisted veterans with obtaining housing, including helping to provide rental and utility assistance.
  • Made referrals to other agencies and programs that could further assist veterans in crisis.

  • Software Tester at WaveCreste
    April 2013 - October 2015

  • Collaborated with a diverse, international team of developers and testers to create testing scenarios for new AT&T software, using high-level design documents to simulate scenarios.
  • Tracked and fixed code defects utilizing various defect-tracking programs
  • Acted as a subject matter expert and presented upcoming projects to the testing and support team


  • HR Development & Credentialing Coordinator at Betty Hardwick Center
    August 2012 - February 2013

  • Implemented process improvements to create a faster way for employees to sign up for training and correcting errors that users encountered.
  • Conducted training, such as American Red Cross CPR/first aid, Prevention and Management of Aggressive Behavior, customer service, diversity and inclusion, driver’s training and sexual harassment for employees.
  • Facilitated the new employee orientation process, including first-day paperwork, tours of facilities, on-boarding process and coordination of training offered by other instructors.
  • Credentialed licensed employees and verified educational and licensure credentials for all job applicants.
  • Processed all job applications, forwarding applicants to the appropriate hiring supervisor.

  • IDD Service Coordinator - CLOIP at Betty Hardwick Center
    January 2011 - July 2012

  • Provided information regarding housing options to adults with intellectual and developmental disabilities (IDD) including tours of homes and informational brochures
  • Contacted families and legally authorized representatives of consumers and provided the families with education and information regarding living options